Bottom line is act PROFESSIONAL, be HONEST, and treat your customers with RESPECT.
I purchased all of my appliances and electronics for my home from Dakota TV & Appliance. They installed everything and did an awesome job. I was given complete instructions on the operation and maintenance of each one. This company is locally owned and it is apparent that they value the local community.
Had Dakota TV and appliance done this they would have gained very loyal customers.
Customer service was horrible and poor communication with the customer on custom orders. Product was ordered and never arrived on the delivery date. Called the company and got the run around and excuses of why it wasn't delivered. Find out it was not on the main delivery truck to the store then had to be back ordered and wait another couple of weeks.
ABSOLUTELY AWFUL COMPANY!! First and foremost customer service is pathetic. My family and I went in to buy an appliance PACKAGE (one they were not even aware was on their website) we unfortunately dealt with a VERY rude salesperson (Rod) that should of been our first sign not to buy from here. We asked to see the AMANA appliance package... his remark was "we don't have a display for that, if you expect us to display every package we would need to purchase five more buildings) we did leave after that remark... but returned the next day and made a point to work with a different salesperson (Mike) he was very pleasant to work with, so we decided to purchase our package with him, and he told us it would be in within a week. A few days later I stop in and tell them we need to switch to a smaller fridge....I again have to deal with Rod. He tells me that even though I'm downgrading to a smaller fridge with no ice maker or water dispenser he won't do anything about the price cause they already aren't making money off our purchase.. so I ignore the comment and purchase the smaller fridge. From this point I call every week for an update on delivery, three weeks later we STILL don't have our appliances.... mind you we have a one year old, so three weeks without appliances gets kind of hard to take care of your family. After three weeks and two different salesmen, our purchase was given to a THIRD salesmen (Andy) who was also ok to work with aside from him badmouthing his fellow employees (VERY unprofessional, and irrelevant) at that point we decided we've had enough of the headache, dishonesty, and horrible service. We canceled our order and went to LOWES, we got a lower better package deal, and GREAT service, we even got free NEXT DAY delivery!
Don't waste time going elsewhere. This is where it's at.
Good discount
Dakota Tv Appliance is a US Electronics Store based in Grand Forks, Minnesota. Dakota Tv Appliance is located at 2218 32nd Ave S, Grand Forks, ND 58201, USA.
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