If giving zero stars was a option, I would give that.
It was a great experience to work with great people who were all related, running a family owned business. I checked out prices at some of the local flooring businesses to get hardwood flooring in my home. They were on average a dollar cheaper per square foot on the styles I was looking at, compared to Carpet Garage.
Always freindly courtious service comparable prices many brands to choose from carpet and flooring also custom cabinets not found at other carpet stores
They sat at our home, would not leave without a check. I had to leave work and give them a check. I told Mark (owner of Constructive Building Solutions) our concerns with their level of customer service and his response was 'this is how we do business'. So just know, if you're going into business with this company , this is the service you'll get. After all, he said it himself.
I went with an installer they recommended and they delivered the product and had it finished the next day. I'd definitely go back to them for my next little project and recommend them to friends and family!
We begin our flooring project paying approximately 75% of the balance and agreeing to pay the remaining when the process was complete. We were also told before the process begin they'd cover things and clean up at the end of every day. Laura assured us the contractors knew we'd be living there, and their tools, saws, etc would be outside. Things weren't covered, and their tools and saws were in our garage...We have small children, and would find nails laying around.
They also gave us the wrong pricing for the flooring we ordered, and told us the boards come in various lengths. When in fact they they were all the same length boards and higher priced than we were told.
They are a professional company who cares about their customers. They are experts in their field and were very helpful in picking the right flooring for us. I have been very pleased with my purchase, the carpet is good quality and the service was excellent.
When they did come to evaluate the damage Laura immediately asked for the remaining balance per 'company policy'. We were not comfortable doing this and our agreement was to pay when the project was complete. She said she would call me later that day to okay this with a manager, and also call Monday to arrange for them to come Wednesday for the fixes. We received none of these calls & nobody came to fix anything Wednesday.
As a former Grand Forks resident I'd just like to mention the great service, care and attention to detail shown to myself and customers that Weivoda Carpet Girl consistently demonstrates. I put myself through UND working construction, and I saw lots of customer/vendor interactions-some very good, (like Weivoda showed), some not so much unfortunately. In addition to the great service, the flooring crew always performed super nice installs, and I could tell that the Weivoda team had done the walk-in shower tile work by looking at the ceiling-always caulked with the correct matching color!! ...anyway if I didn't live in the Minneapolis right now I would shop there and have their great crew help me out!!
We had dents, nicks, scraps, holes, etc. in our cabinets and walls from flooring being installed. Asking them to fix this appeared to be an inconvenience, our phone calls and emails were avoided.
Wednesday afternoon we receive a call saying they're coming Thursday. No apologizes for anything, even after I bring up my concerns. Laura told me they've been in business for 30 years and they're a trustworthy company. Thursday they fix portions of the problems, and refused to leave our home without payment.
Weivoda Carpet Girl Inc is a US Home Goods Store based in Grand Forks, Minnesota. Weivoda Carpet Girl Inc is located at 5800 Gateway Dr, Grand Forks, ND 58203, USA.
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