Very impersonal hair cut experience. Started the haircut out without even asking what type of cut I wanted. While using equipment that would die and start smelling of burning oil she finally switched to a better hair clippers that would pull your hair instead of cut it.
I have had my haircut here every month since it opened. I put my name in just before 10am and was told an hour and a half wait. At 12 noon there was still 7 people in front of me and I had to cancel my appointment so that I wouldn't miss my game at 1pm. I just called and asked to be put on the list as a favor for the bad experience earlier and was turned down. Any more treatment like this and I will take my business elsewhere and recommend others to do the same. You should continue to take call in appointments till the app is ready. Coming from downtown to Sport clips just to get my name on a 2 hour list is stupid. Customer service- easy situation to rectify.
The worst haircut I have ever had in my life. Did not listen to any instruction on what I asked for. I could honestly get a better hair cut from great clips and that’s saying something.
Today, I showed up at the business at 10:50 A.M. with only one other customer ahead of me. I was checked in by one of the stylists then informed it would be about a 20 minute wait. Well, I sat for 40 minutes watching the gentleman ahead of me and another gentleman who came in after me get seated for a haircut before I was finally introduced to "Ashley D" the stylist to cut my hair. First off, Ashley D was not much of a "people person". I attempted to engage her in conversation and she just shut me down. Not a problem, I can shut up and get my haircut. Just do not expect much of a tip. But, the biggest rub that really irritated me was that Ashley was interrupted three times and had to step away three times during the haircut. The first time she stepped away to check in another customer coming in. The second time she had to answer the phone and stepped away to the front desk to check someone in. Then the third time she answered the phone then stepped away to the back of the business and was away for over five minutes leaving me sitting with my haircut partially done. That was extremely irritating. It is not like I could get up and leave like I really wanted to do at this point. Other stylists looked at me like "why are you sitting there" and NEVER even inquired as for why I was sitting there with a partial haircut and no one tending to me.
I had to ask another person to trim around my ears and neck.
My two suggestions to the business, first hire someone to run the front desk and leave the stylists to do what they do best, cut the hair, not answer the phones and struggle to manage the wait list. Second, if you want to get repeat customers, start taking appointments and do not expect the customer to tailor to the businesses model.
When the cut was done she put her stuff down, shook the robe off of me getting hair onto all if my clothing and said "I'll meet you at the register".
Been here many times for a haircut and always have had a good experience. There can be longer waits at times but it's worth the wait.
This is an unorganized business operation that despirately needs better management. Today was my third and final visit to the business; yet, was only my second haircut there. Yesterday afternoon, the beginning of my previous visit to the business, I was informed that there was a 1 hour and 20 minute wait list for a haircut; yet, they do not take appointments. Instead I was encouraged to call ahead to be put on the wait list then come in when they were available. I put myself on the list, but 45 minutes later I finished running whatever other errands I had and did not feel like waiting an additional 40 minutes to get a haircut. Therefore, I politely called in and canceled myself off of the wait list opting to go in the following morning during a break in my daily schedule when they should not be as busy.
Will not go back to this establishment.
Sport Clips Haircuts Of Grand Forks is a US Hair Care Studio based in Grand Forks, Minnesota. Sport Clips Haircuts Of Grand Forks is located at 3221 32nd Ave S Ste. 600, Grand Forks, ND 58201, USA.
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