My experience at Aspen Dental was mixed, both the Hygienist and the Dentist were both professional and did excellent work. The biggest problem I had was after the initial consultation, and while scheduling my cleaning, the office lady asked if I was interested in a fluoride treatment. She indicated that my insurance would not cover it, and my cost would be $21. I paid this in advance so that I would not have a bill since it was a routine cleaning. When I received my bill in the mail, it indicated that the fluoride treatment was $48. I had to call the office a total of five times over the course of two weeks to get someone in the office to explain this discrepancy to me. I left two voicemails, and spoke with a real person twice, both of those times I was told I would get a call back, but I did not receive a phone call. When I finally managed to speak with someone, I explained the situation, and the events that happened. The response I was given was something to the effect of- I don't know why you were quoted that price, and your balance is $27. No effort was made by the staff to rectify the situation or even acknowledge that I paid for this service in advance. As I said in the beginning, the hygienist and the dentist were both great, however their billing practices are terrifying. I am grateful I did not have a more expensive procedure done. I would be concerned for anyone who is quoted a price for services and then have their costs more than double.
Like so many, fear has kept me away from any and all dental offices. I am happy to say that when I finally got the courage up [not to mention a tooth emergency!] to call Aspen. The group there and the dentist who is taking care of me, have been more than an A+ and way better than a 5 rating. I am so than happy that my friend Becky recommended them to me! Thanks, Becky H. and Aspen Dental!
I wouldn’t recommend Aspen Dental. I went in for an initial check up and ended the appointment with a financial consultant. She told me to call her to confirm plans and then to set up my next appointment. I called back several times, leaving messages, and never had a single call returned. Yes, the first appointment is free, but I’d save the time and find another dentist.
Dr. B is amazing! She is super sweet. She is gentle and a very genuine person. I would recommend her to all my friends and family!
The dental hygienist was very nice and I've gone to her multiple times because she is so nice and not too hard on my sensitive gums. The doctor who checked my teeth for cavities was also very nice and personable. Since I had a late appointment, I knew the receptionist would most likely be gone when my appointment was finished and she was leaving while I was leaving. My hygienist wanted her to check out my insurance, which I knew she wouldn't be able to do at that time, but the way she reacted was very rude, "Well, I already clocked out so..." She was only looking at my hygienist, not me the customer, which I hate when people ignore me. God forbid she take a picture of my card when she's not clocked in so she can research it the next day. I still haven't received a call either and it'll be a week. I was not a fan of her attitude and her unprofessional clothing.
Aspen Dental is a US Dentist based in Grand Forks, Minnesota. Aspen Dental is located at 3300 32nd Ave S Ste 103, Grand Forks, ND 58201, USA.
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